FAQ

We value transparency. From jewelry care and maintenance to international shipping, you can find answers to all your questions here.

Sustainability promise

What materials do you use?

We don’t need mining anymore. By utilizing recycled gold and cultured diamonds, we preserve the integrity of nature. Every piece we create is meticulously designed and crafted with recycled 18-Karat solid gold and conflict-free lab-grown diamonds, reflecting our dedication to both quality and ethical practices.

What is responsible sourcing?

At our jewelry brand, responsible sourcing is at the heart of our ethos. We meticulously select suppliers who share our commitment to fair labor, sustainable practices, and ethical principles, ensuring that every piece we create tells a story of social and environmental responsibility while radiating timeless beauty.

Jewelry tips

How to care for my jewelry?

Our jewelry is made with proper maintenance, it will continue to shine. We offer a two-year warranty, providing confidence in protecting against any potential defects in materials or workmanship.

Jewelry care guide

Do you have size guidelines?

Explore our comprehensive size guideline page, equipped with detailed instructions and helpful tips, to find the perfect fit for your jewelry

Size guidelines

Shipping

What shipping options do you offer?

We offer various shipping options, including standard shipping, express shipping, and international shipping. The available options and associated costs will be displayed during the checkout process.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and shipped within 5 business days. You can find estimated delivery times for each shipping option at the checkout.

Do you offer free shipping?

We may offer free shipping on orders that meet certain criteria, such as a minimum order value or during promotional periods. Check our website or subscribe to our newsletter to stay updated on any current free shipping offers.

Can I track my order?

Yes, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package.

Do you ship internationally?

Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on your location. Please review the international shipping options and costs during the checkout process.

Our Partners

Store locations

Find your nearest Gem store.